Steam just removed its forced arbitration policy, opening the door for lawsuits against its parent company, Valve. In an update on Thursday, Steam says its subscriber agreement ânow provides that any disputes are to go forward in court instead of arbitration.â
Many companies include a forced arbitration clause in their user agreement, waiving a personâs right to a trial in court. Arbitration involves settling a dispute outside a legal system before an impartial third party. This method is often faster but may not get the best results for consumers, as arbitrators donât need to consider the law when issuing a decision.
Previously, Steamâs user agreement said that âyou and Valve agree to resolve all disputes and claims between us in individual binding arbitrationâ for all disputes related to Steam, your account, hardware, or the companyâs content and services. The new agreement eliminates any mention of a binding arbitration policy.
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