An AI store manager has recommended firing a human employee after repeated lateness — but the machine needed some managing of its own.
Luna, an AI agent powered by Anthropic’s Claude Opus 4.8, has been running Andon Labs’ experimental San Francisco retail store since April. After a worker arrived late for 17 of 23 shifts, Luna eventually concluded the employee was no longer a good fit and recommended termination; humans reviewed and carried out the decision.
The catch is that Luna did not reach that point on its own. Researchers had to remind the AI of its own attendance policy and tell it that formal warnings had already been issued, exposing…
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