Amazon has blocked Meta’s Muse AI agent from shopping on Amazon.com after asking Meta to remove the retailer from Muse’s shopping experience. Users began encountering the restriction on Sunday, Sept. 20.
Muse relies on browser access when a direct integration is unavailable, leaving those workflows subject to the destination platform’s rules and technical controls. Agent-driven purchasing or procurement can therefore stop working when a third-party platform withdraws access.
Users attempting to shop on Amazon through Muse are now shown a warning that access by an unauthorized AI agent violates Amazon’s Conditions of Use. Amazon said Meta had…
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