AI receptionists are supposed to make calling the doctor easier. But a growing number of patients are finding that the opposite can be true – particularly when a machine struggles with the way they speak, understand instructions, or communicate their needs.
A recent case in South Yorkshire brings that problem into sharp focus. Judith Butterfield, a 71-year-old woman recovering from a stroke, told the BBC that an AI receptionist used by her GP surgery repeatedly failed to understand her speech when she tried to book an appointment. Her stroke had left her speech fragmented and affected movement on the right side of her body. After several…
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